Terms & Conditions
Introduction
These terms of service were updated on 06/08/2024.
ART WOW PRINT is a custom printing service. We are committed to offering our customers the highest level of service.
Please read our terms of service and privacy policy as they and any documents referred to govern how you may access and use website at artwowprint.com and all associated web pages (“website”). By using the website or otherwise indicating your consent, you agree to be bound by our terms of service and privacy policy at artwowprint.com. If you disagree with any of the terms and conditions, then please do not use the website.
Acceptance of Terms
This website is operated by Liz Bush Art Ltd trading name ART WOW PRINT (“us”, “we”, “our”, the “company”). Whose registered address is 10-12 Mulberry Green, Harlow CM17 0ET, our trading address is Unit 4A Woodside Industrial Estate, Thornwood, Epping, Essex, CM16 6LJ. Our company registration number is 10909122, incorporated on the 10th August 2017. The terms “you”, “your” refer to all visitors, users or viewers of this website. If you are accepting these terms on behalf of a company or other legal entity, you represent that you are at least 18 years of age and have the authority to bind such legal entity.
ART WOW is a registered trade mark of Liz Bush Art Ltd.
We have authority at our sole discretion, to add, change, modify or delete parts of these terms at any time without notice. If and when we make amendments, we will post the alterations on this page with the date of modification.
We reserve the right to amend the services we provide through the ART WOW PRINT website, without any notice. If for any reason the website is unavailable, or we restrict access to some or the entire website we will not be liable for any losses howsoever caused.
Return Policy
As each product at ART WOW Print is custom made, we cannot offer a return unless:
- The product does not match the order, or
- The product is faulty
If the product(s) delivered does not match your order, please contact us via email hello@arwowprint.com outlining the problem and we will endeavour to resolve this.
Please include your original order number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to hello@artwowprint.com for our customer services team to assess.
We cannot take any action on an order until all of the goods are individually photographed and sent to us via email for inspection. Following the photographs of the goods a thorough assessment will take place following which ART WOW PRINT will deem whether a reprint or refund is valid or not.
If the problem relates to a production issue at ART WOW PRINT, then a reprint of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced ART WOW PRINT retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken by ART WOW PRINT. If you need to cancel an order you should contact customer services on 01992 676590 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artworking or production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.
For International customers (outside the UK) if items are returned to us by the courier for reasons such as, duty was not paid or the parcel was not collected by the customer, then we can resend the order to you. You will be responsible for the cost of us resending the item to you. If you would not like us to return the item to you, as all items are custom printed, we cannot offer a refund.
Any problem with an order should be outlined within 14 days of receiving the goods.
Failure to inform ART WOW PRINT of a problem within 14 days of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples.
IP Infringement Policy
We respect the intellectual property rights of others, and we ask our customers to do the same. You are responsible for your Content which you upload to the website and for ensuring that you have the necessary rights to use and sell that content.
When placing an order with ART WOW PRINT the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
Offensive material
ART WOW PRINT may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
Prices, Payment and Services
All our prices on ART WOW PRINT include VAT and delivery. If a delivery has been requested outside the UK it will carry an additional charge. This is also applicable to any remote locations in the UK. All this information will be clearly displayed at the checkout. We cannot be responsible for a delay in dispatch time as they could result from postal delays, strikes, riots, lock outs, trade disputes, fires, break-down, interruption of transport, government action, pandemic, acts of God, war or severe weather conditions. ART WOW PRINT holds no responsibility to incorrect addresses; it is a customer’s responsibility to ensure all information is correct. Therefore, we take no responsibility for any product that fails to deliver due to an error in its address. If delivery is outside the UK you must respect the import duties and taxes that are required of you, you will be responsible for all extra payment and obtaining all necessary customs, import and other permits. ART WOW PRINT has no control over these charges, and we cannot predict the amount. Please also respect all laws applicable to the desired destination, ART WOW PRINT will not be responsible for any failed delivery due to local laws.
When you place an order with ART WOW PRINT, you will automatically receive an email acknowledging your order. This is not a bound contract between you and us; this is merely recognition of your order. If for any reason, we have insufficient quantity of products for your order we reserve the right to cancel your order. We may also decline an order if we do not deliver to your area or if we do not have the intellectual property rights required to meet the contract order. We can also cancel any orders for any reason.
All products displayed on the website may vary in comparison to real life e.g. shape, colour and size. You assume all risks associated with your use of the website.
Users can purchase products on the website with a valid credit or debit card.
ART WOW PRINT shall not be held responsible for any damages whatsoever including, but not limited to, any loss of money or profits, data, content, or reputation or any property damage or personal injury arising out of or in connection with your use of the ART WOW PRINT website, products and/or services.
Release
If any agreement is made between yourself and another party through the website, it is strictly between you and such party. ART WOW PRINT is not included in this agreement. If there is an altercation with such party you hereby release us (officers, directors, agents, employees, subsidiaries, joint ventures) from any and all claims, liabilities, demands, and damages arising out of the connection with this altercation. You have complete agreement that ART WOW PRINT has no control over and does not guarantee the delivery of the advertised collaboration and that ART WOW PRINT will be released from any damages resulting from the failure to receive any benefits for an anticipated collaboration.
Trade marks
ART WOW is a registered trademark of Liz Bush Art Ltd.
If you use any of our trademarks in reference to our products or services, you must always include a statement explaining and assuring that trade mark to us. You must also comply with our guidelines regarding the use of our trademarks. In no way will we allow you to use any of our trade marks in or as the whole or part of your own trade mark.
Linked Websites
The website may contain links to other websites that are not owned or controlled by us. They are only provided for convenience purposes and may be removed or maintained at our discretion. We do not accept responsibility for the content, security, operation, or use of any linked websites or what they may offer, e.g. products and services. If you decide to access any of the third party websites linked to the website, you do so at your own risk. We accept no responsibility for any loss or damage through third party websites. You must not establish any link between us and any third party website that suggests any form of association, approval or endorsement on our part when none exists.
Intellectual Property
All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and systems is the exclusive property of ART WOW PRINT (Liz Bush Art Ltd), its members, affiliates, or its content suppliers and is protected by international copyright laws as well as any relevant national law concerning copyright, authors rights and database right laws.
You may not in any way adapt, distribute, reproduce, print, perform, display, publish or create derivative works from any part of this website. You may not also commercialise any information, services obtained or products from any part of this website, without our express written consent.
You may not gather or extract any data for re-utilisation of any substantial parts of this website, without ART WOW PRINT’S express written consent. Also you are not able to publish or create your own database that features our products and prices ART WOW PRINT’S express written consent.
Severability and Waiver
If any part of the terms of service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms of service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be served to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
If these conditions are breached and no action is taken by us (Art Wow) we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Therefore you must acknowledge that our lack of action in case of your breach of the present conditions may not be construed in any case as a waiver of our right of action.
Governing Law and Jurisdiction
These terms of service are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms of service, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
Gift Vouchers and Promotional codes
The terms and conditions for purchasing or redeeming a gift voucher should be read and understood for completing purchase. All gift vouchers relating to the website are non-returnable, non-refundable and not for resale. Gift vouchers cannot be redeemed for cash and are not transferable or assignable. They must be redeemed within one year of the date of dispatch by us and will expire after such date. Art Wow is not responsible for any gift vouchers that are lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission. If a gift voucher cannot be delivered due to the recipients spam filters, firewalls, capacity of the mailbox or any other factors outside our control.
If there is a conflict between the terms of service of the site and these gift voucher terms and conditions, the gift voucher terms and conditions shall prevail. If an email gift voucher is ordered it will be dispatched via email to the designated email address as soon as payment for the gift voucher is cleared. Also from this stage the gift voucher can be downloaded and printed. The purchaser has sole responsibility to ensure that the delivery email address is correct. Art Wow cannot be responsible for the incorrect delivery of gift vouchers, due to a mistyped email address. When redeeming gift vouchers the unique code given on the gift voucher will need to be entered at checkout. If the total amount purchased is less than the value of the gift voucher, any outstanding balance will be held in your account. Therefore if the total amount purchased is more than the value of the gift voucher, the balance must be paid by credit or debit card when the gift voucher is redeemed. The same terms of service applies when purchasing goods using a gift voucher. Art Wow vouchers can only be used on the website.
Art Wow can also edit and cancel these gift voucher terms and conditions at any time.
When using a promotional code on the website we acknowledge that you have read and understood these terms and conditions and agree with them. If there is a conflict between the terms of service of the site and the terms of service of promotional codes, the promotional code terms and conditions shall prevail to the extent of the conflict or inconsistency.
Promotional codes can only be used on the website and towards purchases of items currently featured. These prices exclude delivery charge. Our promotional codes have no cash value; therefore they cannot be transferred, forwarded or reassigned. All our promotional codes can only be used on the website. You may not use any other offers on the website in conjunction with you promotional code in the same transaction. You cannot use promotional codes to purchase gift vouchers. You will see the discount associated with the promotional code during checkout. Individual promotional codes will have an expiry date in which they have to be used; they may also have a limit on how many times they can be used. If there are any specific terms and conditions with certain promotional codes they will be explained when you receive the code. As usual, Art Wow reserves the right to cancel or edit any promotional code.
Privacy
We use your information only as illustrated in the Privacy Policy. We promise to keep and protect your privacy, as a company we think that is extremely important. If you need to access and modify any information that you provide to us you can do so by selecting certain options in your account. You can also change preferences that can exclude you from certain communications. If you still do not feel confident in your information being shared by ART WOW PRINT, then we politely ask you to not use our service.
Modifications to the Art Wow Services and Terms
We reserve the right to monitor, modify or discontinue its services. It can always block, modify, publicly comment on or delete any Content submitted to us at any time at our sole discretion. ART WOW PRINT also has the rights to continuously modify and update its services and terms, with or without warning.
Resolution of Disputes
If a dispute arises between yourself and ART WOW PRINT we strongly advise you to contact us first to seek a resolution, if we cannot resolve this then we will seek further legal advice.
Our Terms of Service was last updated on 06/08/2024.