FAQs

Here are our FAQs with helpful hints and tips on placing an order on custom prints with us, from artwork to delivery. If you do not find what you need here, please do not hesitate to contact us here.

 

How Do I Contact You?

Email: hello@artwowprint.com

Telephone: +44 1992 676590

Our hours of work are Monday to Friday, 9am – 5pm GMT.

 

How Do I Upload by Artwork?

Please select the ‘CUSTOMISE’ button in the product page. Here you can upload a JPEG, PDF or PNG file. You can also upload a picture from Instagram or Facebook.

File Resolution: 300 dpi - the larger and clearer your file is, the better the end result when printed.

Please use the tools provided to fit your artwork to the product template.

  • You can duplicate the image, flip, or bring forward or backwards
  • Use the Edit Tool to Crop, add Filters, add Frames
  • Use the Text Tool to add wording. Choose your font, style, and colour
  • You can Save designs for reordering purposes

Once your artwork has been fit to the product template you will see a 2D Visual Mock Up of your product. For Mugs please also select the 3D preview to see a 3D Visual Mock Up.

 

Do You Offer Design Services?

Yes, we have a dedicated design team ready and excited to turn your ideas to life! Please email us your design brief and ideas and we will get back to you with a quote.

 

How Long will my Custom Print Order Take to Arrive?

Please note, for UK orders over £150 (exc VAT), all orders are shipped via courier on a next working day service. For orders under £150 (exc VAT), your order will be shipped via Royal Mail Tracked (2-3 DAYS).

If you have a deadline, please ensure you make us aware, and we will always do our best to meet this.

TURNAROUND TIMES are within 5-8 working days from order date.

 

I’m a brand/artist and have a high-volume customer who requires large quantities and specific labelling and packaging when dispatching to their warehouse. Can you help?

Yes, we know how daunting it can be when suddenly a customer requires high volume products delivered to their warehouse. They often have specific packaging and labelling requirements. We can provide this full service, from full print and production to dispatch direct to your customer. As well as custom printing for you, we can provide labels, delivery/packaging notes, barcodes and dispatch your orders straight to your customer at no extra cost.

Please contact us to advise us of your customers’ requirements and we would be happy to help!

 

Where are Your Products Printed?

All products are hand printed in the UK.

 

Are Your Products Eco-Friendly?

We are constantly working towards improving the sustainability of our products and all our blank products are carefully sourced from UK suppliers. We use recyclable paper in our packaging.

 

What Payment Methods Do You Accept?

Website: You can make payment directly through the website on the checkout page via a credit/debit card. We accept all major forms of debit / credit card including Visa & Master Card. You can also pay with Google Pay, PayPal or Apple Pay at the checkout. 

BACS: we can send you our BACS details for payment via bank transfer

 

I do not like an item I have purchased; can I return it?

As all items are custom printed to order we do not offer a sale or return policy. If you are disappointed with the quality of a product or if the item is different to what you expected, please do let us know and we will do our best to update the representation of it on the website as soon as possible.

 

I have received my order, but something is missing or damaged, what should I do?

Please accept our sincere apologies, should this happen. To report damaged/missing items, please email hello@artwowprint.com photographs within 14 days of receipt of the goods and we will get back to you as soon as possible to accommodate. Our policy on damaged/missing products is to offer a credit note to use on our website. 

 

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